FAQ

COVID-19

Our Precautions

As you prepare to visit, please know that we have put into place advanced cleaning and safety measures throughout the resort. These measures may be updated since your last visit, and are based on guidance from health authorities, such as the Centers for Disease Control and Prevention (CDC) and appropriate government agencies.

Enhanced Cleaning
Extra attention is given to high-traffic areas. These areas include handrails, benches, tables, handles, restrooms, and playground equipment.

Physical Distancing
When you are on resort property, please follow signs, plaques, and notifications for direction of travel, social distancing, and occupancy levels. These signs may be at the entrance of buildings, on the floor, or hanging overhead.

Face Coverings
Face coverings must be worn while indoors or when physical distancing is not possible. Face coverings may be removed while in your room or campsite.

Reduced Contact
Physical barriers may be present to prevent contact. Our employees are trained to enforce social distancing guidelines, please adhere to their request for adequate spacing.
If your reservation includes housekeeping services, we may not be performing stay-over service based on government guidelines. For additional services or needs, please contact the office.

Contact Tracing
As part of our commitment to stopping the spread of COVID-19, we will require one member of each room or campsite to identify as the contact person for contact tracing. Day guests must register at the office or security.

Health Acknowledgement

For the health and safety of all our Guests and Employees, please refrain from traveling to our resort if you or a member of your party exhibit symptoms of COVID-19.

These symptoms are identified as:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

By visiting, you are confirming you or a member of your party have not been in contact with someone with confirmed or suspected COVID-19 symptoms without completing a 14-day quarantine. In addition, no one in your party are under any self-quarantine orders

Travel Restrictions
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Certain states require registration if traveling from high-risk areas. Please know if you need to quarantine upon arrival, have a negative result of a COVID-19 test, and need to complete a registration form.

We understand these restrictions can be complex and are more than happy to clarify any questions for you. Please feel free to contact us at –

Lake George Suites518-668-4622

Traveling to New York
See Here for More Info

GENERAL

Cancellation Policy
  • Holiday reservations are non-refundable and non-transferable.
  • Monthly reservations are non-refundable and non-transferable.
  • Refunds are prohibited for weather conditions, voluntary departure, acts of nature or evictions.
  • For cancellations 48 hours or more before check-in, payment will be held as a camping credit for one (1) year less a $50.00 processing fee.
  • For cancellations less than 48 hours before check-in, entire payment will be forfeited.
Cancellation Policy with "Assurance Cancellation Protection"
  • Assurance Cancellation Protection can be added to your reservation for 12% of the reservation cost.
  • For cancellations 48 hours or more before check-in, payment will be refunded less a $25.00 processing fee.
  • For cancellations less than 48 hours before check-in, payment will be forfeited.
  • Holiday reservations cancelled 10 or more days prior to arrival date, will be eligible for a one-time change in dates within the current season.
  • ACP Does Not Apply to reservations 30 days or longer.
Check-In + Check-Out
  • CHECK-IN: 4:00pm
  • CHECK-OUT: 10:00am
Holiday Periods
  • Memorial Day, May 31st – May 26th – June 1st
  • 4th of July – Jun 30th – July 6th
  • Labor Day, Sept 6th – Sept 1st – Sept 7th
  • Americade – Sept 20th – 27th

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